1. How can I place an order?
To place an order, browse products on our website, add your desired items to the cart, and proceed to checkout. Fill in your shipping details and choose a payment method to complete the order.

2. What payment methods do you accept?
We accept Bkash, Nagad, Rocket, bank transfers, and Visa/MasterCard payments.(Coming Soon)

3. How long does delivery take?
Delivery within Dhaka usually takes 1–2 business days. For other districts in Bangladesh, delivery takes 3–4 business days.

4. Can I track my order?
Yes, after placing your order, you will receive a tracking number via SMS or email to monitor your shipment.(Coming Soon)

5. Are all products imported directly from Japan?
Yes, all products are imported directly from authorized suppliers in Japan, ensuring authenticity and quality.

6. How do I know if a product is authentic?
Each product comes with official packaging, labels, and sometimes a warranty card. We guarantee all products are 100% authentic.

7. Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placement. Please contact our customer support immediately for assistance.

8. What is your return and exchange policy?
You can return or exchange products within 7 days of delivery, provided the item is unused, in original packaging, and with all accessories. Certain items like cosmetics may have specific conditions.(Coming Soon)

9. Do you offer international shipping outside Bangladesh?
Currently, we only ship within Bangladesh. International shipping is not available at this time.

10. Are the prices fixed or can they change?
Prices are fixed on the website but may change during promotions or due to currency fluctuations. All prices include applicable taxes.

11. Do you provide warranties on products?
Many products come with manufacturer warranties. Warranty details are specified on the product page.

12. Can I place bulk or corporate orders?
Yes, for bulk or corporate orders, please contact our sales team via the “Contact Us” page for special pricing and arrangements.

13. How do I contact customer support?
You can reach our support team via email, live chat on the website, or our official phone numbers listed under “Contact Us.”

14. Can I pay on delivery (Cash on Delivery)?
Yes, Cash on Delivery (COD) is available for selected areas. The option will appear at checkout if available for your location.

15. Do you offer product authenticity certificates?
For certain products, especially electronics and luxury items, we provide authenticity certificates or official receipts from Japan.

16. How often do you restock products?
Popular items are restocked regularly depending on demand and supply availability from Japan. Keep an eye on our website for updates.

17. Are there any additional customs or import fees?
No, JapanBazar handles all import duties and taxes, so the price you pay on the website is final.

18. How can I get notifications about new products or offers?
You can subscribe to our newsletter or follow our social media pages to receive the latest updates, promotions, and new product arrivals.

19. Is it safe to shop on JapanBazar?
Yes, we use secure payment gateways, SSL encryption, and follow strict data privacy policies to ensure a safe shopping experience.(Coming Soon)

20. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item, contact our support team immediately. We will arrange a replacement or refund as per our return policy.